Course lessons and voice practice

Our marketing site links to the signed-in course application. When you allow microphone access, you can record an answer and submit it for transcription and written feedback. Submitted audio is sent to our LLM for transcription. Your transcript, lesson question and assessment criteria are sent to our LLM to generate feedback.

We process course audio temporarily and do not keep a recording after processing. We store your submitted transcript, feedback, lesson progress and attempt details with your account so you can review your work. These records do not automatically disappear when a 30-day pass expires. Contact admin@voicevocab.com to request access to or deletion of your account data.

The marketing site and app use Google Analytics for usage and advertising measurement. Measurement starts by default unless you have chosen Essential only. Course events describe actions such as opening a lesson, completing an assessment or beginning checkout. Campaign parameters and advertising click identifiers may pass from the marketing site to the application to measure the sign-in, practice and purchase journey while measurement is enabled. These analytics events exclude audio, answer text, email addresses, passwords and authentication tokens. You can choose essential-only operation and change your choice through Measurement settings in the site footer or application.

Hotjar session replay also starts by default on the marketing site and eligible app pages, unless measurement is disabled. It helps us understand clicks, scrolling and navigation. App text and inputs are masked before capture. Replay is not started on magic-link verification or payment-return URLs, or URLs containing sensitive parameters. Course audio, submitted answers, transcripts, email addresses, passwords and authentication tokens are excluded from replay content. Choosing Essential only stops measurement; the page may reload to stop an already-running replay session. The web application and extension have the additional data practices described below.

1. VoiceVocab Chrome Extension (Private by Design)

The VoiceVocab Chrome Extension is built with a "local-first" privacy model. Unlike the main web application, the extension processes audio data entirely on your device:

Local Transcription: Audio captured from your call tab is transcribed locally using ONNX Runtime WebAssembly. No audio recordings or transcripts are ever uploaded, stored, or transmitted to our servers or any third-party AI providers.
No Account Required: The extension does not require you to sign in or provide any personally identifiable information to function.
Transient Storage: We use chrome.storage.session to hold temporary session metadata (such as the start time and the ID of the tab being captured). This data is cleared automatically when you leave the call or close the side panel.
Permissions: The extension requests permissions (tabCapture, offscreen, sidePanel, tabs, storage, and host permissions for all URLs) solely to facilitate real-time audio processing and UI display.

For more details, see the dedicated VoiceVocab Extension Privacy Policy.

2. Information We Collect (Web Application)

When you use VoiceVocab, we collect:

Account information, such as your name and email, when you sign in with Google or an email link
Course answer transcripts, written feedback, attempt history and lesson progress; for existing call-preparation features, knowledge-base content you upload — including PDFs, documents, and free-text notes about your product or a prospect
Audio and transcript data captured during calls you choose to share with the real-time call assistant
Usage data such as sessions, features used, generated briefs and detected technologies
Device and connection information (browser type, operating system, IP address) for security and analytics
Billing information handled by our payment processor (we do not store full card numbers on our servers)

3. How We Use Your Information

We use collected information to:

Provide lessons, assess spoken answers and show learning progress
Build knowledge bases, generate pre-call briefs, detect technologies during a call, and produce post-call recaps
Authenticate you, manage your account, and process payments and time-limited course access
Respond to support requests and send important service notices
Analyze aggregated usage patterns to improve product quality and reliability

4. Data Storage and Security

Course recordings are processed temporarily; transcripts, feedback and learning records are stored with your account. The 30-day pass controls access to paid lessons, not the retention of your learning records. For existing call-preparation features, uploaded knowledge-base content and call recordings are stored in encrypted cloud storage (AWS, eu-central-1) and processed by our AI providers to generate the outputs you see. We implement industry-standard security measures to protect your data, but no method of transmission or storage is 100% secure. You can delete uploaded content and call recordings at any time from your account settings.

5. Third-Party Services

We rely on the following trusted third-party providers:

Google (OAuth sign-in)
Our LLM provider (course transcription and written feedback, knowledge-base processing, call transcripts and brief generation)
Stripe (payment processing)
AWS (encrypted cloud hosting, storage, and email delivery)
Formspree (previous marketing launch-list signups)
Google Analytics and Google Ads (aggregated marketing analytics)
Hotjar / Contentsquare (session replay and interaction analytics)

These providers receive only the data needed to perform their service and are governed by their own privacy policies.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Export your knowledge bases, briefs, and call recaps
Opt out of marketing communications
Close your account at any time

To exercise any of these rights, contact us at admin@voicevocab.com.

7. Cookies and Tracking

We use essential storage for sign-in and preferences. A shared measurement-choice cookie remembers your decision across voicevocab.com and app.voicevocab.com for 180 days. Analytics, advertising measurement and session replay are enabled by default, with no first-visit permission banner. A saved Essential only choice prevents them from loading; choosing it leaves the course available. Ad personalisation is not enabled. You can change your choice through Measurement settings in the site footer or the application.

8. Children's Privacy

VoiceVocab is a B2B product intended for working sales professionals and is not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be announced in-product and via email where required. The latest version will always be posted on this page with an updated “Last updated” date.

10. Contact Us

For questions about this privacy policy or to exercise your data rights, email us at admin@voicevocab.com.